Information Collected by Us
Additional Information Collected for Operations for the Paid Service
We may collect additional information from paid service members in order to rebalance user accounts in line with brokerage firm security requirements including:
- Social Security numbers and financial account numbers
- Account balances and transaction information
- Income and employment information
We may collect other information from you during your use of the paid service. For example, if you sync your financial institution to the paid service, your financial institution may provide us with information about you and your account to facilitate our ability to provide our services to you and to reduce the amount of data you need to enter. The information we collect may include but is not limited to your name, age, salary, financial account information including financial institution, contributions, investment holdings and preferences, employment information, and contact information. We keep records of our advisory service, which may include but are not limited to records of the advice that we provide to you, your use of our services, and your communications to us about our services.
Blogs, Forums, and Wikis
If you use a blog, forum, wiki, or other publicly published content product on the Sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
How We Use Information
Information such as your full name and any personally identifiable information you have included in your profile may be shown to users, primarily in conjunction with any content you have contributed. We use information supplied to us to respond to your feedback or inquiries. In addition, part of the Open Invest service is a real time feed that displays user activity. For example, if you post an article, a streaming notice may be posted about that activity or the activity of other users. This is part of the Open Invest service and Open Invest users may not opt-out of this functionality. Your full name and email address may also be used when you send an email notification to another user on Open Invest. We may also use your email address to send you communications from us or messages that we send you on behalf of other users, but you may opt out of receiving emails by changing your email preferences in your profile settings. We never share your personally identifiable information with advertisers.
How We Use Information Collected Through the Paid Service
Your personal and investment information is maintained by OpenInvest to provide you with customized investment services and to fulfill our legal and regulatory requirements. By having more information about you, we are able to customize our services to your particular investment preferences. We may use your brokerage account information in order to rebalance your accounts and keep your accounts in line with the investment preferences that you specified when signing up for the paid service and selecting portfolio(s). Data that does not include personally identifiable information may be used for research purposes. For instance, we may compile data, excluding personally identifiable information, for purposes of demographic analysis and research.
We will send you service-related announcements on the rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Browser-type related information, IP address, requested URL, referring URL, timestamp data, and other information help us diagnose problems with our servers, administer the Sites, and otherwise provide the highest possible level of service to you. In addition, we use this non- personally identifiable information to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the site.
Updating/Accessing Personally Identifiable Information
If your personally identifiable information or your investment information changes, or if you no longer desire our service, you may correct, update, or delete/remove it by selecting Delete Account on your profile page or by emailing our Customer Support team at firstname.lastname@example.org. We will respond to your request within 10 business days. Please note that even if we close your account, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Please also note that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.
Advertising and Partner Sites
We use third-party advertising companies to serve ads when you visit the Sites. These advertising companies may use certain information (not including your name, address, email address, or telephone number) about your visits to the Sites, partner sites and other websites in order to provide advertisements about goods and services of interest to you. Unless we have your express permission, we will not share any personally identifiable information about you with any advertising companies or with the providers of the advertised goods and services, and these companies will not collect such information on our behalf. If you choose to use these separate goods and services, disclose information to the providers, or grant them permission to collection information about you, then their use of your information is governed by their privacy policies.
Recommendations of Certain Third Parties
Transfer/Disclosure of Information
OpenInvest accounts are password-protected. We use our reasonable best efforts to protect our users’ information. If you have any questions about the security on our Sites, then please contact us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure.
You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Email/Direct Mail and Opt-out
Registered members of the Sites can opt-out of receiving personal messages from users or notifications from us by going to the preferences section of the profile area of the relevant Site(s). Users that do not wish to receive emails may opt-out of receiving any communications by following the instructions contained in all emails from us.
Controlling Your Personal Information
You should be aware that when you voluntarily disclose personally identifiable information (e.g., user name, e-mail address) via reviews, messages, forums, and/or postings on openinvest.co, that information, along with any substantive information disclosed in your communication, can be collected and correlated and used by third parties and may result in unsolicited messages from other posters or third parties. Such activities are beyond our control. Please do not post any personal information on openinvest.co that you expect to keep private. As a registered user of the Sites, you can modify your personal information at any time by accessing the user settings area of openinvest.co, as applicable.
Respecting Children’s Privacy
This website is not directed to children, and we do not knowingly solicit information from any child under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without his or her consent, he or she should contact us. Should a child whom we know to be under 13 send personal information to us, we will delete it as soon as possible.
Our Sites may contain links to third party websites to which we have no affiliation. Unless you expressly authorize us to do so, we will not share your personal information with such third party websites. We are not responsible for the privacy practices of third party websites and suggest you read any such policies that may apply to you.
Frames and Partner Sites